9.08.2018

Stressful‽ Mental Health Risks in Performance Management

Employers are often met with complaints of bullying and stress as soon as performance management commences.

On occasion, these complaints appear less than genuine.  Sometimes, however, an employee has a very real health issue, and the employer needs to take this seriously.  The Employment Court recently considered what steps an employer must take to manage an employee’s mental health issues in the context of a legitimate performance improvement process (PIP), in order to discharge its obligations under the Health and Safety at Work Act 2015 (HSWA).

In FGH v RST, Ms H worked for RST, a government organisation processing applications and reviewing applications, known as approval work.  Ms H had attention-deficient disorder (ADD) and suffered from an anxiety disorder which affected her work performance and her ability to cope with performance management.  Ms H raised a disadvantage personal grievance on the basis that her employer had failed to provide a safe work environment while dealing with her performance issues.  Ms H claimed that she was bullied and that RST failed to sufficiently investigate those allegations.  The Employment Relations Authority dismissed this grievance.  Ms H challenged that decision in the Court.

DateEvent
2012Ms H commences permanent employment.  Performance was satisfactory.
2013Ms H undergoes a PIP in June, which lead to a warning in October, and another PIP in November.
2014Performance improves, and was again satisfactory.
May 2015Performance concerns arise again. Ms H’s manager, Ms Badham commences another PIP.  Ms Julian takes over from Ms Badham as temporary team leader.  Ms Badham was aware that Ms H had trouble sleeping and focusing on tasks and that she was on medication to treat anxiety, but did not pass this information to Ms Julian.
July 2015Ms Julian concerned that Ms H is not complying with the action plan and decides to limit her duties and her eligibility for overtime work.  In response, Ms H informs Ms Julian that she suffers from Attention Deficit Disorder (ADD).  Ms Julian then seeks advice from EAP around how to manage an employee with ADD.
September 2015Ms H has meeting with management (Mr H attends as support).  She says she is unhappy in her role, is not sleeping and fears she will “crack” or fall ill from the pressure of the process.
Early October 2015Ms H certified as medically unfit to work.  Management are again told that Ms H is suffering from lack of sleep and that the stress and anxiety from the way she was being managed are impacting her health.  Mr H also raises with management health and safety concerns emphasising that all employees were entitled to a safe workplace.
Mid-October 2015There is a formal mediation to address performance management concerns and Ms H’s stress caused by lack of clear timeframes and encouragement as to her progress.  It is agreed that: Ms H would be placed on a three-month formal performance improvement plan; she would recommence approval work at that time; and upon successful completion of one month of performance management, Ms H would again be eligible for overtime.  It was recorded in the plan that Ms H was receiving treatment for an anxiety disorder.
Early 2016

Ms H’s anxiety and stress was not alleviated over the seven month period.  Ms H felt confused about what was expected from her, the steps in the process, and her time for achieving them.  She felt micromanaged and unsupported by management, particularly by her manager Ms Julian.

Ms H raised a disadvantage grievance.

What the Court found

 The Court held that from at least July 2015, RST were required to manage Ms H’s ADD and anxiety disorder as far as is reasonably practicable. 

RST argued that it took all reasonable and practicable steps in relation to Ms H’s anxiety around the performance management process itself and the impact of her ADD on her work performance.  In relation to the performance management process RST took a number of steps, including extending Ms H’s time for responding to steps in the process; providing discussion points ahead of meetings; and postponing and reprioritising meetings to suit Ms H’s needs.

To improve Ms H’s work performance and manage her ADD and anxiety, Ms H was: offered  EAP counselling; allowed time to attend the gym; provided support from business coaches; and allowed to move desks and to spend time on another floor when needed.

The Court agreed that these were genuine and reasonable steps to reduce Ms H’s work related stress BUT that they were not sufficient to discharge RST’s statutory and contractual obligations.  The Court did not doubt that the managers genuinely believed these were all fair steps, but, even with these steps, Ms H continued displaying obvious signs of heightened anxiety.  The Court concluded that RST management believed Ms H’s reactions to, and inability to cope with, the process stemmed from fact she didn’t like being performance-managed when in reality her actions (such as absenteeism and outbursts) were symptoms of her anxiety disorder. 

Ultimately, the Court concluded that RST used a routine performance management process, and then disciplinary processes, to control Ms H’s adverse behaviour arising from her ADD condition and anxiety.  The Court held that a fair and reasonable employer in RST’s position would have requested further medical information and assisted Ms H in obtaining this, not simply expected Ms H to provide medical evidence. 

Lessons

 While the judgment is not entirely clear, the Court appears to be indicating that the employer’s focus first should have been on understanding Ms H’s mental health issue rather than (or before) running or continuing a standard performance management process and managing the stress as a natural consequence of the process.

Where mental health issues are known to the employer, or suspected, the employer will need to try and get to the bottom of the issue, which may include requesting the employee to undergo a medical examination (at the employer’s cost), and then determining the employee’s fitness or capacity to perform work duties.  If the employer is able to identify or clarify any mental health issues and then is able to provide some measures to mitigate the situation, this may also resolve or help prevent any performance issues.

Performance management processes require sensitivity and clear, effective management.  While employees may feel scrutinised and singled out, reasonable management actions delivered in a reasonable way do not amount to workplace bullying.  However, where mental health issues are, or become apparent, the standard imposed on employers by HSWA is onerous.  Measures taken to manage risks to an employee’s health must be tailored for the circumstances and situation of the employee.

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