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Consumer Law

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Overview
Helping you to stay on the right side of consumer protection laws

Hesketh Henry’s specialist consumer law solicitors can assist your business with any aspect of consumer law compliance, including matters related to the Consumer Guarantees Act.  Changes to consumer law in New Zealand have tightened the requirements for extended warranties and other forms of consumer guarantees, so it’s important to ensure that your warranty documents are correctly drafted by an experienced consumer protection lawyer.

We also help New Zealand businesses navigate the Fair Trading Act’s requirements. 

The Privacy Act is another area of speciality for us. Talk to us about preparation of privacy policies, advice related to the storage and use of personal information and other privacy issues.

Need advice on Consumer Law?
Contact the expert team at Hesketh Henry.
Examples

Examples of work completed by our team include:

  • Providing day-to-day advice to corporate clients on consumer protection legislation, including the Consumer Guarantees Act  and the Fair Trading Act;
  • Advising a leading New Zealand babywear brand on a Commerce Commission investigation into the safety of its cots; and
  • Ensuring our consumer facing clients have terms and conditions which comply with New Zealand’s consumer laws.
Key Contacts
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Need advice on Consumer Law?
Contact the expert team at Hesketh Henry.
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Disputes

Insights & Opinion / Consumer Law

Guarantees must be in writing and signed to be enforceable
For a guarantee to be enforceable, the requirements set out in section 27 of the Property Law Act 2007 (Act) must be strictly complied with.  This is what the NZSC held in Brougham v Regan. The key i...
19.03.2021 Posted in Business Advice
The Commerce Commission is set to undertake a market study into the Retail Grocery Sector
On 17 November 2020 the Minister of Commerce and Consumer Affairs announced a market study into the retail grocery sector through the Commerce Commission under Part 3A of the Commerce Act 1986 (Act).Â...
23.11.2020 Posted in Business Advice & Regulatory & Trade and Commodities
Court of Appeal cuts fine for Steel & Tube’s breaches of the Fair Trading Act 
The Court of Appeal in Commerce Commission v Steel & Tube Holdings Limited [2020] NZCA 549 has set aside last year’s High Court decision under the Fair Trading Act 1986 (FTA) where it imposed a ...
23.11.2020 Posted in Business Advice & Litigation & Dispute Resolution
Is this Organic? Proposed Regulation of Organic Product Claims
The Organic Products Bill, which is currently at the Select Committee stage, proposes to introduce a regime to regulate claims made by businesses that products are organic (known as making an “organ...
06.10.2020 Posted in Business Advice
Unfair Contract Terms: High Court issues its first declaration
On 12 November 2019 the High Court issued its first declaration under the Fair Trading Act 1986 (FTA) that terms in a standard form consumer contract are unfair.[1]  The Commerce Commission (Commiss...
14.11.2019 Posted in Regulatory
When did you last have your Ts & Cs reviewed?
The Commerce Commission recently announced that, after its investigation of jeweller Michael Hill Limited, the company was fined $169K for breaching its obligations in relation to the extended warrant...
13.12.2018 Posted in Corporate & Commercial
Have I got a deal for you …….
New Zealand's Fair Trading Act 1986 prohibits a range of misleading and deceptive behaviours
07.08.2017 Posted in Advertising
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